Terms of Purchase

iCellate offers analyses of blood and saliva samples to healthcare providers and individual consumers. We employ various sub-contractors such as for bioinformatic analysis. iCellate exclusively offers its services to individuals 18 years of age or older. Additional requirements for ordering include a Swedish “personnummer”, a Swedish Bank-ID, a mobile phone, and an email address for the purpose of customer communications.

A blood or saliva test alone is insufficient in determining whether you are healthy or sick. Furthermore, it is possible for results to be misleading or that the sample collected does not provide an accurate representation of the circumstance. If you feel you are in need of medical attention or of seeing a doctor you should seek medical care regardless of iCellate’s test results. iCellate is not a substitute for existing healthcare, but rather a complement.

iCellate follows regulations set forth by the Consumer Purchase Act (konsumentköpslagen 1990:932) as well as other laws regulating consumer purchases.

What happens after I make a purchase?

Day 0: Within a few minutes of placing your order you will receive an email confirmation.

Day 0-1: Your order is packaged and prepared for shipment.

Day 0-2: You will receive email confirmation upon shipment of your order.

Day: 1-3: Your order will be delivered to your mailbox. In some cases your order may require pick-up at a nearby mail facility.

Day 4 ->: Return your sample in the same packaging it came in (see instructions below).

Maximum 45 days after receipt of sample: You will receive an email indicating that your results are available via our online portal.

What are my delivery options?

All shipments are sent using Postnord’s ”varubrev”.

What is the cost of shipping?

Free shipping within Sweden.

To which countries do you deliver?

Shipments are currently only made within Sweden.

Customer integrity

See iCellate’s Terms and Conditions.

Payment and fees

iCellate uses NETS payment provider. Payment is due at the time of purchase.

Right of withdrawal

You have the right to withdraw from this agreement without cause within 14 days.

The withdrawal period expires 14 days after the order date. To exercise the right of withdrawal, you must send an e-mail to support@icellate.se.

In order for you to exercise your right of withdrawal in time, it is sufficient that you send notification of your intent to withdraw before the withdrawal period has expired.

If you have used a portion of the service prior to withdrawal, a prorated amount will be refunded, provided that withdrawal was exercised within 14 days.

Outcome of exercised right of withdrawal

Should you exercise your right of withdrawal, iCellate will refund payment excluding costs incurred up until the point of withdrawal. The refund will be made without undue delay and in any case no later than 14 days from the day iCellate was notified of your decision to withdraw from the agreement. The same means of payment will be used for the refund that were used during purchase, unless otherwise expressly agreed upon. The refund will be made at no cost to you.

Complaint

If for any reason you are dissatisfied with the service, we request that you contact our Support Team at support@icellate.se. If samples have been damaged or otherwise rendered unusable, you will receive a replacement test. Travel costs are not refunded.

Return shipment

Each package contains a prepaid return label. Once you have filled your saliva sample according to the instructions and activated your kit via the online portal, enclose your sample in the provided plastic bag and package it in the same box it arrived in.

Attach the return label on the outside of the package using the dotted lines as guidance.

If for any reason your package is missing a return label, please contact us at support@icellate.se.

Drop your package off at the nears Postnord center.

Lost or damaged shipment

While it is uncommon that a sample kit is damaged during shipment, it is possible that it get lost during transport. If any of the above were to occur, contact support@icellate.se, and we will gladly send you a replacement kit at no additional cost.